Privacy Policy

Effective Date: 30 April 2025
Helen Oakes Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our products or services.

By using our site, you agree to the terms of this policy. If you do not agree, please do not use the site.

1. Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to:

  • When Users visit the site

  • Subscribe to our newsletter

  • Purchase a product

  • Fill out a form or interact with us through other features and services on the Site

Users may be asked for their name, email address, billing address, and payment details. Users may visit the Site anonymously. We collect personal identification information only if it is voluntarily submitted by the User.

2. Non-Personal Identification Information

We may collect non-personal identification information such as:

  • Browser type

  • Device information

  • Operating system

  • Internet service provider (ISP)

  • Referring/exit pages and URLs

  • Date/time stamps

  • Clickstream data

This information helps us improve user experience and site performance.

3. Web Browser Cookies

Our site may use "cookies" to enhance the user experience. Cookies are small files placed on your device for record-keeping and tracking purposes. You may set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function properly if you do so.

4. How We Use Collected Information

Helen Oakes Ltd may collect and use your information to:

  • Improve customer service

  • Personalize your experience

  • Process transactions

  • Send periodic emails, including promotions and updates

  • Fulfill legal obligations and prevent fraud

We do not sell or trade your personal information.

5. Email Communications

If you opt into our mailing list, you may receive emails including:

  • Product news or updates

  • Special offers

  • Educational content

  • Other relevant business information

You may unsubscribe at any time by clicking the link in any email or contacting us directly.

6. How We Protect Your Information

We use industry-standard security practices such as:

  • SSL encryption (HTTPS)

  • Secure hosting environments

  • Limited internal access to your data

While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Sharing Your Information

We do not sell or rent your personal information. We may share non-identifiable, aggregated demographic information with trusted partners for analytics or marketing purposes.

8. Third-Party Services

We use third-party services (such as email marketing and analytics providers) that may collect data according to their own privacy policies. We are not responsible for content or practices on linked external sites.

9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent at any time

Please email info@helen.co.nz to exercise your rights.

10. Changes to This Privacy Policy

Helen Oakes Ltd may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to check this page periodically.

11. Contacting Us

If you have any questions about this Privacy Policy, please contact us:

Helen Oakes Ltd
329 Durham Street North
Christchurch Central City
Christchurch 8013
New Zealand


Email: info@helen.co.nz